1. General rule
Display Manager Pro purchases are one-time digital license purchases, not recurring subscriptions. Because the product is digitally delivered after payment, purchases are generally final once license delivery has started, except where mandatory consumer law requires otherwise or where we decide to make an exception.
2. Cases where we will normally help
- Duplicate charges or accidental duplicate orders.
- Payment captured but digital license delivery failed.
- Clear billing or technical fulfillment errors on our side.
- Other situations where a refund is required by applicable consumer law.
3. EU/EEA/UK withdrawal rights
If you are a consumer in the EU, EEA, or UK, distance purchases may generally include a 14-day withdrawal right. However, digital content supplied without a tangible medium may lose that right once performance begins, provided the trader obtains the required express consent and acknowledgement first.
Our checkout flow therefore requires you to:
- request immediate delivery of the digital license; and
- acknowledge that, once delivery begins, the withdrawal right is lost to the extent permitted by law.
If digital delivery has not started and you believe you still have a valid withdrawal right, contact us promptly at support@display-manager.com.
4. Compatibility and product issues
Display Manager interacts with hardware and operating-system environments that vary significantly. A request based only on hardware incompatibility, user environment, or unsupported setup does not automatically qualify for a refund, especially where the free tier or public product information already provided a reasonable way to assess fit before purchase.
That said, we will review genuine product defects, failed activation, or materially broken delivery issues in good faith.
5. How to request help
Send your request to support@display-manager.com from the email address associated with your account whenever possible. Include:
- your order ID or Stripe receipt details,
- the account email used for the purchase,
- a short description of the problem, and
- any relevant screenshots or steps that help us verify the issue.
6. Refund method and timing
Approved refunds are usually returned to the original payment method. Timing depends on the payment network and your bank or card issuer. If a charge is reversed, related license entitlements may be revoked where permitted by law and consistent with the transaction record.
7. Related documents
This policy should be read together with our Terms of Service, Privacy Policy, and Cookie Notice.